You will be charged 10% of the total price if you cancel after reservation is made and a further 20% of the total price if the cancelation is made in the 60 days before arrival. In the unfortunate event of a NO SHOW or an EARLY DEAPARTURE you will be charged the total price for the stay booked.
Shaw House bookings: All keys are to be picked up from the House Manager at Shaw House, 6 Chesterfield Street, London, W1J 5JQ (View Map). The House Manager’s telephone number will be on your booking confirmation.
Clarges Street bookings: please phone the House Manager when you are 10 minutes away from the apartment so he can meet you outside the Clarges Street building. Should you be unable to contact the House Manager please make your way to Shaw House and ring the House Manager bell.
Check in time is 2pm. Sometimes, depending on availability, the apartment may be ready earlier but we can never confirm this until your arrival. If you arrive early and your flat isn’t ready you will be welcome to leave your suitcases with the House Manager at Shaw House.
The fee for a ‘guaranteed early check in’ is the equal of half day’s rent. A confirmed early check-in means that we block the flat from the night before for your early access. This must be arranged with the office prior to arrival.
Check out is 11am. Should you wish to have a ‘confirmed late check out’ you can arrange this, subject to availability, with the office at half day’s rent. If we don’t have anybody arriving into the apartment it may be possible to extend the check out time for an extra hour. This must be arranged with the House Manager on the same day of departure.
We have furnished and fully equipped our apartments as if they were our own home. The apartments a fully equipped kitchen with kitchenware, washer/dryer, dishwasher, iron and ironing board. There’s also a flat screen TV, DVD player, stereo, hairdryer and safe.
You will find a complimentary starter pack for the first day – a bottle of water, coffee, milk, sugar, biscuits, soap for the washing machine a couple of dish washer tablets. We also provide you with shampoo, shower gel and soap during your stay.
We only confirm a type of apartment (i.e a one bedroom at Shaw House ). We allocate apartment to the reservations the day before arrival so we never know in advance your apartment number or floor it is on.