+0207 629 0763   info@parklane.co.uk

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FAQs

Here is a list of our frequently asked questions. Click on the question to reveal the answer.
If you can’t find the answer to your question here then please call us on 0207 629 0763.

1. How can I book an apartment?

You can book the apartment online or if you have any queries please send us an email toinfo@parklane.co.uk. Alternatively you can call us on 0207 629 0763.

2. Do you charge my credit card?

We charge a deposit equal to 30 percent of the total price of the booking. The balance is payable on arrival.

3. How may I pay for my stay?

We take cash or credit cards.

The balance must be paid on arrival.

Bank Transfers may be arranged with the office if this is organised several days in advance and you provide credit card details to pay the booking deposit.

Please note that banks charge a fee for an international bank transfer that must be paid by the guest.

4. What is your cancellation policy?

Cancellations:
You will be charged 10% of the total price if you cancel after reservation is made and a further 20% of the total price if the cancelation is made in the 60 days before arrival. In the unfortunate event of a NO SHOW or an EARLY DEAPARTURE you will be charged the total price for the stay booked.

5. Where do I get the keys from?

Shaw House bookings: All keys are to be picked up from the House Manager at Shaw House, 6 Chesterfield Street, London, W1J 5JQ (View Map). The House Manager’s telephone number will be on your booking confirmation.

Clarges Street bookings: please phone the House Manager when you are 10 minutes away from the apartment so he can meet you outside the Clarges Street building. Should you be unable to contact the House Manager please make your way to Shaw House and ring the House Manager bell.

6. Can I have an early check in? Can I pay for it?

Check in time is 2pm. Sometimes, depending on availability, the apartment may be ready earlier but we can never confirm this until your arrival. If you arrive early and your flat isn’t ready you will be welcome to leave your suitcases with the House Manager at Shaw House.

The fee for a ‘guaranteed early check in’ is the equal of half day’s rent. A confirmed early check-in means that we block the flat from the night before for your early access. This must be arranged with the office prior to arrival.

7. Can I stay in the apartment beyond check-out time?

Check out is 11am. Should you wish to have a ‘confirmed late check out’ you can arrange this, subject to availability, with the office at half day’s rent. If we don’t have anybody arriving into the apartment it may be possible to extend the check out time for an extra hour. This must be arranged with the House Manager on the same day of departure.

8. Do you have storage facilities for my luggage?

It is possible to leave your suitcases with the House Manager at Shaw House until your flat is ready. Same if you have a late flight.

9. How often do you clean the apartments?

We clean the apartments every day Monday to Friday. Linen and towels are changed twice a week

10. Can you book a transfer to or from the airport?

We can arrange for a car or a minivan to pick you up or take you to the airport. All we need is your flight details, number of people and a contact number if you will have a mobile phone with you.

11. Who will assist me during my stay?

The House Manager who resides in Shaw House will be able to help you from 8am to 9pm. After these hours he is available for emergencies only.

12. Is the apartment fully equipped?

We have furnished and fully equipped our apartments as if they were our own home. The apartments a fully equipped kitchen with kitchenware, washer/dryer, dishwasher, iron and ironing board. There’s also a flat screen TV, DVD player, stereo, hairdryer and safe.

13. Can we add an extra bed and is there an extra charge?

There’s a double sofa bed in the lounge of each apartment. There’s no extra cost for its use.

14. Can I have a cot and a high chair for my child?

You certainly can at no extra cost.

15. What amenities do you offer?

You will find a complimentary starter pack for the first day – a bottle of water, coffee, milk, sugar, biscuits, soap for the washing machine a couple of dish washer tablets. We also provide you with shampoo, shower gel and soap during your stay.

16. Could I arrange for some groceries to be bought before my arrival?

You can give us a short list of basic groceries that you may want us to buy before you arrive. We will add this to your invoice.

17. What is my apartment number and which floor is my apartment on?

We only confirm a type of apartment (i.e a one bedroom at Shaw House ). We allocate apartment to the reservations the day before arrival so we never know in advance your apartment number or floor it is on.

18. Do you have a lift?

Yes we do have a lift in both Clarges St and Shaw House.

19. Do you have internet?

Yes, we have WiFi and it is free. Your log in details and password will be displayed in the flat.

20. Do you have parking facilities?

We don’t have a car parking but there are a few National Car Parks nearby. Either Chesterfield House, Chesterfield Gardens, London W1J 5JU or Carrington Street, Mayfair W1J 7AF.

21. Which is the nearest tube station to the apartment?

Green Park underground station is 3 minutes walk to Clarges Street and 5 minutes walk to Shaw House, Chesterfield St. Please our location section for a map.