Please send us an email to info@parklane.co.uk with your name, dates, cc details and property you wish to book. Alternatively you can call us on 0207 629 0763.

We charge a deposit of £250 (or £500 for bookings from June to Sept) which is then deducted from the balance that must be paid on arrival.

We take cash, credit cards or traveller cheques in pound sterling.

The balance must be paid on arrival to the House Manager or the Short Let Manager. Alternatively you can ask us to charge your credit card for your whole stay before your arrival.

Bank Transfers may be arranged with the office if this is organised several days in advance and you provide credit card details to pay the booking deposit.

Please note that banks charge a fee for an international bank transfer that must be paid by the guest.

Low season bookings (Jan to May & Oct to Dec)
Upon a cancellation £250+VAT will be retained. For Cancellations less than 14 days before arrival £500+VAT deposit will be charged.

High season Bookings (June to Sept)
Upon a cancellation £500+VAT will be retained. Cancellations less than 14 days before arrival one week's rent will be retained.
After arrival, the full rental will be retained in the event of an early departure.

All keys are to be picked up from the House Manager at Shaw House, 6 Chesterfield Street, London, W1J 5JQ (View Map). The House Manager's telephone number will be on your booking confirmation.

Check in time is 2pm. Sometimes, depending on availability, the apartment may be ready earlier but we can never confirm this until your arrival. If you arrive early and your flat isn't ready you will be welcome to leave your suitcases with the House Manager at Shaw House.

The fee for a 'guaranteed early check in' is the equal of half day's rent. A confirmed early check-in means that we block the flat from the night before for your early access. This must be arranged with the office prior to arrival.

Check out is 11am. Should you wish to have a 'confirmed late check out' you can arrange this, subject to availability, with the office at half day's rent. If we don't have anybody arriving into the apartment it may be possible to extend the check out time for an extra hour. This must be arranged with the House Manager on the same day of departure.

It is possible to leave your suitcases with the House Manager at Shaw House until your flat is ready. Same if you have a late flight.

We clean the apartments every day Monday to Friday. Linen and towels are changed twice a week

We can arrange for a car or a minivan to pick you up or take you to the airport. All we need is your flight details, number of people and a contact number if you will have a mobile phone with you.

The House Manager who resides in Shaw House will be able to help you from 8am to 9pm. After these hours he is available for emergencies only.

We have furnished and fully equipped our apartments as if they were our own home. The apartments a fully equipped kitchen with kitchenware, washer/dryer, dishwasher, iron and ironing board. There's also a flat screen TV, DVD player, stereo, hairdryer and safe.

There's a double sofa bed in the lounge of each apartment. There's no extra cost for its use.

You certainly can at no extra cost.

You will find a complimentary starter pack for the first day - a bottle of water, coffee, milk, sugar, biscuits, soap for the washing machine a couple of dish washer tablets. We also provide you with shampoo, shower gel and soap during your stay.

You can give us a short list of basic groceries that you may want us to buy before you arrive. We will add this to your invoice.

We only confirm a type of apartment (i.e a one bedroom at Shaw House ). We allocate apartment to the reservations the day before arrival so we never know in advance your apartment number or floor it is on.

Yes we do have a lift in both Clarges St and Shaw House.

Yes, we have WiFi and it is free. Your log in details and password will be displayed in the flat.

We don't have a car parking but there are a few National Car Parks nearby. Either Chesterfield House, Chesterfield Gardens, London W1J 5JU or Carrington Street, Mayfair W1J 7AF.

Green Park underground station is 3 minutes walk to Clarges Street and 5 minutes walk to Shaw House, Chesterfield St. Please our location section for a map.